Personalized Resident Care Plans

Building Real Relationships for Better Care

At Custom Care, “personalized care” isn’t a cliché – it’s our core operating principle. We purposefully keep our client base focused and regional so that we can truly get to know each community we serve. When you partner with us, we become an extension of your team, investing time to understand your residents, your staff, and your routines. Why? Because the more involved and collaborative we are with you, the better our service delivery and resident outcomes will be .

Our personalized approach means:

• Dedicated Pharmacy Representatives: You will have a consistent point-of-contact – a knowledgeable pharmacy liaison assigned to your facility. Your rep is just a phone call or email away and will proactively check in to ensure your needs are met. This reliable communication channel saves your staff time and gives you peace of mind that requests won’t fall through the cracks .
• Accessible Decision-Makers: Tired of corporate red tape? At Custom Care, you can directly reach our leadership and pharmacists. We’re a locally owned pharmacy, so our decision-makers are nearby and empowered to address your concerns quickly. If something isn’t working for you, we’ll fix it – fast. There’s no bureaucratic chain to climb. This agility is a key benefit of our personalized service.
• Facility-Specific Protocols: We don’t impose generic policies on you. Instead, we adapt to your protocols. Whether it’s labeling preferences, delivery routines, or special instructions for certain residents, we accommodate it. For example, if your assisted living community has specific medication administration times or prefers medications delivered to different wings in separate totes, we will customize our process accordingly. We believe in finding solutions that truly fit your operations .
• Trusted Partnership: Our team acts with honesty, integrity, and an “all in” attitude toward service. We know you are entrusting us with the health of your residents – a responsibility we don’t take lightly. We nurture long-term partnerships and strive to become the pharmacy provider you don’t have to think twice about. In fact, our goal is to be the last pharmacy you’ll ever need. By providing consistent, top-quality service, we aim to eliminate the hassle of switching pharmacies every few years.

Our Promise: When we say personalized, we mean it. Your staff will have direct access to a friendly, caring team that treats you like family, not just a client . We combine local, individualized attention with the resources and technology of a larger provider, giving you the best of both worlds . Partner with Custom Care, and you’ll immediately notice the difference in responsiveness and genuine care. We stake our reputation on delivering what we promise – every day, for every script, for every resident.