Vison / Core Values

Our Vision: To be the most trusted and responsive pharmacy partner for long-term care communities, delivering customized solutions that improve lives and simplify care. We envision a world where every senior living facility – no matter the size – has access to high-quality, personalized pharmacy services that help their staff succeed and their residents thrive.

Core Values: These fundamental values shape everything we do at Custom Care Pharmacy Services. We don’t just list them – we live them daily:

• People First, Always: We put the well-being of residents, clients, and employees at the forefront. This means your staff and residents will consistently have a caring, resourceful partner to turn to . Every decision we make prioritizes the human impact – from spending extra time to resolve a billing issue for a family, to personally delivering an urgent medication at midnight. People over profits, always.
• Authentic Partnership: We believe in building long-term relationships based on trust, transparency, and mutual respect. We don’t view ourselves as an outside vendor; we become part of your team. Your goals are our goals. This value means we communicate honestly, follow through on promises, and sometimes even anticipate needs before you voice them . We measure our success by your satisfaction and longevity with us – currently, we’re proud that our client retention is extremely high (we strive for 100% loyalty).
• Integrity & Accountability: We do what’s right, even when no one is watching. In pharmacy, attention to ethics and detail is paramount – there is no room for cutting corners. If we make a mistake, we own it and fix it. We adhere to the highest standards of compliance and confidentiality. You entrust us with sensitive information and critical tasks, and we honor that trust by being meticulous, reliable, and accountable in all our actions.
• Innovation with Purpose: The healthcare world is ever-changing; we embrace innovation to continually improve our service. But we don’t adopt new technology or ideas just because they’re trendy – there must be a clear benefit to our clients and residents. Whether it’s implementing a new adherence packaging system or developing a novel consulting program, we focus on needs-driven solutions that solve real problems . Our can-do attitude means we’ll find a way to tailor our services if an off-the-shelf solution doesn’t exist. “We will find a way” is a mantra here.
• Community and Compassion: We are a local company with a strong sense of community. Many of us live in the same areas as the facilities we serve – we’re neighbors caring for neighbors. We have a heart for the elderly and vulnerable populations, which is why we go above and beyond to show compassion in our work. This includes everything from friendly delivery drivers who greet your residents, to pharmacists who take the time to console a worried family member. We also actively give back: volunteering, sponsoring community events, and supporting causes related to seniors and healthcare in Pennsylvania. We want our communities to thrive, beyond just our business interests.

These core values aren’t just words on a website. They form the bedrock of our culture and customer approach. When you work with Custom Care, you should feel these values in action – in every call, every delivery, every consultation. We believe that by staying true to our vision and values, we create a partnership experience that truly stands apart. This is how we maintain the “custom care” in Custom Care Pharmacy Services.