Assisted Living Facilities

• Comprehensive Medication Management: We become your partner in managing everything medication-related, effectively acting as an extension of your wellness team. From day one, we integrate with your resident onboarding process – conducting pre-admission med reviews (catching issues early) and ensuring all meds are ready for new move-ins . We set up routine cycle fills and assisted refills so that maintenance medications arrive on a regular schedule without your staff having to manually request each one . Our multi-step verification processes guarantee that the right meds are delivered for the right resident at the right time , reinforcing your own safety protocols.
• Dedicated Support Team: As an ALF, you will have a dedicated Custom Care service team including a pharmacist, a pharmacy technician, and a client service specialist who are all familiar with your community . For instance, your assigned pharmacy tech handles your orders and knows your med pass routines, while your billing specialist works directly with your administrator on any insurance or billing coordination . We essentially embed ourselves in your operations – if you have 50 residents, we treat it as 50 individual pharmacies under one roof, each with unique needs to manage. You get the benefit of a big-team capacity with a small-team feel.
• Medication Compliance & Convenience: We provide the custom packaging (like multi-dose pouches or blister cards) that assisted living staff love for efficient med passes . This not only cuts down med pass time (fewer trips to the med cart for multiple vials) but also greatly reduces errors. Staff can open a pouch or pop a blister and administer quickly, keeping to their schedule. We label everything clearly – including MARs if you use paper, or ensure our eMAR integration is solid if you’re electronic – making it easy for aides to verify they’re giving the correct meds . Plus, we offer additional services like on-site flu shot clinics for residents and staff, keeping your community healthy during flu season . We are able to bring vaccines and a pharmacist vaccinator to your facility so residents don’t have to go out for immunizations (and we manage all the billing for that seamlessly).
• Staff Training & Survey Support: Assisted living regulations in PA (and similar personal care home regs) require proper medication administration training and oversight. Our nurse consultant will help train and refresh your med techs on topics from medication administration techniques to medication documentation and error reporting . We can do mock med pass audits to prepare for state inspections, helping your staff feel confident. During surveys, we’re available to provide any needed documentation or clarification to inspectors. For example, if a surveyor asks about pharmacy reviews or medication destruction records, we’ll have those ready. We understand how surveys can be stressful, so consider us your allied resource during that time. Facilities we serve often get positive feedback on their pharmacy setup and few to no medication citations – a track record we’re proud of and continuously strive to maintain.
• After-Hours and Emergency Plan: Assisted living residents’ needs can change quickly – perhaps a resident returns from the ER at 8 PM with new prescriptions, or someone’s condition worsens and a new med is stat. We’ve got your back with our 24/7 emergency service. We’ll fill that antibiotic or pain med in the evening and deliver it to you promptly, so your resident doesn’t miss a single dose . Additionally, we stock and manage emergency kits for ALFs when permitted, containing a few doses of critical medications to use in a pinch until a full supply can be obtained. Your staff will never be left scrambling; we plan ahead for contingencies.
• Resident-Centered Care: We never lose sight that behind each medication profile is a person – your resident. We treat them with the same care as we would our own family. For ALF residents, this means we’re happy to counsel them or their families on medications if needed. Perhaps a resident’s daughter has questions about a new dementia medication – our pharmacist can schedule a call or meeting to provide reassurance and education. We view these interactions as part of our job, helping you build trust with your resident families. It’s not uncommon for us to attend family nights or care conferences at your invitation to answer medication questions. We find this collaborative approach leads to better adherence and satisfaction all around.

Outcomes: With Custom Care as your pharmacy partner, Assisted Living administrators often report smoother operations: med pass times shortened, fewer medication errors, improved survey results, and happier nursing staff (because they’re not wasting time on hold with a distant pharmacy or chasing down refills). Residents benefit from timely medications and accessible pharmacists, which can translate into better health stability and fewer hospital trips. And families see that their loved ones’ medications are meticulously managed, giving them peace of mind. Our insider perspective – having walked in your shoes – means we proactively address common ALF pain points. For example, we know med room storage can be tight, so we tailor packaging sizes to not overwhelm your space and help set up routines for returning expired meds. We know many ALF residents see multiple specialists, so we assist in coordinating between prescribers to avoid duplications or contraindications. This holistic support is what sets us apart.

In short, we help your assisted living facility run at its best. By taking the pharmacy burdens off your shoulders, you and your team can devote more attention to enriching your residents’ lives – and isn’t that what Assisted Living is all about? We’re honored to play a role in that mission by keeping the “care” in healthcare for your community.