Pharmacy Technology

• Online Pharmacy Portal: We provide a secure online portal for facility staff to access pharmacy services and information anytime . Through our portal, authorized users can: place medication orders or refills, track order status in real time, view medication profiles for residents, print MARs or pharmacy-generated medication lists, and run basic reports (like a list of all active medications for a resident, or a summary of monthly orders). The portal is user-friendly and available 24/7. Whether you’re checking if a refill was shipped or need to look up when the last dose of a certain PRN was dispensed, the info is at your fingertips . This not only saves phone calls, but empowers your nursing staff with information when they need it.
• Electronic Prescribing and Connectivity: We accept ePrescriptions and digital orders directly from prescribers. Our pharmacy is connected to physician EMR systems via SureScripts and other networks, so doctors can send new Rx orders to us electronically, which often speeds up the process and eliminates handwriting issues. We encourage prescribers working with your residents to eprescribe to Custom Care when possible – our team can assist with setup if needed. Additionally, we use secure email/fax solutions for any confidential data exchange, ensuring HIPAA compliance in all communications.
• Automated Dispensing & Verification: In our fulfillment center, we use state-of-the-art automation for dispensing and packaging. For example, our robotic strip packager accurately fills and seals multi-dose pouches for our Care Pack system, significantly reducing the chance of a packing error . We also employ automated pill counters and barcode scanners for verification at multiple points in the fill process. Each medication has a barcode that must match the order in our system, preventing any mix-ups. This technology works hand-in-hand with our pharmacists’ oversight to yield extremely high accuracy rates.
• DocuTrack Digital Workflow: We utilize a paperless workflow system (such as DocuTrack or a similar solution) to manage incoming orders and faxes . Every fax, physician order, or document is scanned and time-stamped into our system. We then electronically route and track each item through the steps of fulfillment. This provides an audit trail – we can see exactly when an order was received, who processed it, who verified it, and when it was shipped out. It’s transparent and fully searchable. For you, this means if there’s ever a question about an order, we can pull up the record in seconds and clarify the history. It also helps us stay organized and not miss any item, contributing to reliable service.
• Reporting and Analytics: Our technology isn’t just for operations – it also generates insightful reports that we share with our clients. For instance, we can provide monthly utilization reports breaking down medication orders by type (routine, PRN, narcotics, etc.), or medication cost reports to help you analyze spending. We also monitor things like therapeutic duplication alerts, gradual dose reduction schedules (for psychotropics in memory care), and other clinical indicators using our software. If we notice trends (e.g., a particular drug class being used frequently), we can bring that to your attention and perhaps suggest a formulary review. These data-driven insights are part of our consulting value-add and are enabled by our robust pharmacy management system.
• Billing Systems & Online Bill Pay: On the financial side, our billing software ensures accurate, timely billing with the flexibility to handle multiple payers. We coordinate Medicare, Medicaid, and private insurance claims electronically to expedite reimbursements . For private-pay residents, we offer an online bill pay portal, making it easier for families or responsible parties to view statements and submit payments online securely . This reduces paperwork and improves satisfaction by providing convenient options.

Technology with a Human Touch: Importantly, while we love technology, we use it to augment, not replace, the human element. You’ll still get personal calls and interactions with our team – but many routine tasks (like refill alerts, order tracking, etc.) are handled by our systems quietly in the background. This combination yields a service that is efficient and personal. We continuously evaluate new tech tools and upgrades to stay ahead of the curve – because in the end, better technology for us translates to better care for your residents. With Custom Care, you gain a technologically advanced pharmacy partner who will keep innovating on your behalf.

By integrating cutting-edge pharmacy technologies into our service, we help reduce your administrative load, improve safety, and keep everyone informed. We make the flow of medication information seamless between our pharmacy and your facility, creating a truly connected care environment. That’s the power of choosing a forward-thinking partner like Custom Care Pharmacy Services.