Our Pharmacy Reach

Reliable Service Wherever You Are in Pennsylvania

Custom Care Pharmacy Services may be based in Milton, PA, but our reach extends across the Keystone State. We proudly service personal care homes, assisted living facilities, and community-based group homes throughout Pennsylvania. Whether your community is located in a bustling city or a quiet rural area, we make sure you receive timely, consistent pharmacy support. Our philosophy is that distance shouldn’t be a barrier to excellent care – we adapt our delivery and logistics to meet your needs, near or far.

Service Area: We deliver to facilities across most of Pennsylvania, including Central PA, Northeast PA, and greater Philadelphia regions. Our current delivery routes cover towns and cities such as Harrisburg, Williamsport, State College, Scranton/Wilkes-Barre, Allentown, Philadelphia metro, and everywhere in between. (If you are wondering about your specific location, please contact us – chances are we can reach you, and if not, we’ll be honest about it and may have partner solutions.)

Delivery Schedules Optimized for You: We take a collaborative approach to planning delivery runs. Early on in our partnership, we’ll discuss your facility’s standard medication administration times and any particular timing needs . For example, if your assisted living prefers to receive meds by 4 PM for evening round, we’ll aim to have our driver there well before then. We also consider shift change times – we wouldn’t want to show up exactly during a nursing shift change when no one is available to receive an order . By understanding your daily rhythm, we coordinate deliveries at times that are convenient for your staff. This prevents missed deliveries and, more importantly, prevents missed doses because medications always arrive in time for scheduled administration.

Flexibility for Special Requests: If your community has multiple sites or an expansive campus, we can adjust delivery points or make multiple stops to ensure medications get to the right place. For example, some larger retirement communities might have an assisted living and an independent living building – we can deliver to each location separately if that’s helpful. We’ve even implemented inside delivery to locked med rooms or automated delivery lockers for some clients who request it. Our goal is to fit into your operations as seamlessly as possible.

Experienced Delivery Team: Our drivers are more than just couriers – they’re part of our customer service team. They are trained to handle medications carefully and maintain proper temperature control during transit. They also understand the importance of timely hand-off and obtaining any required signatures or documentation upon delivery. If there’s ever an unexpected delay (like a traffic issue), our driver or staff will call ahead to notify you – we value communication. We also take into account facility access rules (some communities have security or specific loading zones) and make sure all our drivers are oriented to those specifics upfront . You’ll often see the same friendly faces, as we try to keep consistent routes which helps our drivers get familiar with your staf.

Ensuring Consistency: We hold ourselves accountable for reliable delivery. On our end, that means having backup vehicles and drivers ready in case of breakdowns, and monitoring weather or other potential disruptions. For instance, if a snowstorm is forecast, we might dispatch deliveries earlier or call you to arrange an alternate drop-off plan. We also double-check every delivery’s contents (using barcode scan/ manifest reviews) to assure nothing is omitted or sent to the wrong place . Every package is tracked until it’s in your hands – if you ever need to know where something is, we can tell you.

Future Expansion: As Custom Care grows, we plan to establish additional pharmacy hubs or strategic partnerships to serve Western PA and other outlying areas with the same level of attention. Our commitment is not to sprawl so far that quality suffers, but rather to expand thoughtfully. Rest assured, if we promise to serve your area, we will do so with full reliability or not at all. We don’t overstretch our reach. Quality of service comes first.

Collaboration and Reach: We believe that having a pharmacy partner with broad reach and insight can benefit you in other ways too. For example, our experience serving various regions means we’re familiar with different hospital systems, physician groups, and home health agencies across the state. This can facilitate smoother communication when residents transition between settings (like hospital to your facility, or facility to home in another county). We’ve likely worked with the referral sources you deal with and can expedite getting orders or clarifications from them thanks to those relationships. In essence, our reach helps create a more connected continuum of care for your residents.

Whether you are 2 miles away or 200 miles away, Custom Care Pharmacy assumes responsibility for getting medications to you safely and on time – distance is just a logistics detail for us to manage, not a problem for you to solve . We make pharmacy delivery convenient and dependable, aligning it with your operations so well that you’ll hardly have to think about it. That’s the ultimate goal: you focus on caring for residents, we’ll ensure the medications are always there when needed. Reliable reach, responsive service – that’s Custom Care.