Pharmacy Transition Services

Seamless Switching & Smooth Onboarding

Switching pharmacy providers can feel daunting – but Custom Care makes it easy. Our Pharmacy Transition Services are designed to take the burden off your team and handle the heavy lifting of transitions with minimal disruption . Whether you’re moving your entire facility to Custom Care from another pharmacy or admitting a new resident from the hospital, we have proven processes to ensure continuity of care without the stress.

For New Facility Partners: If you are considering switching to Custom Care as your long-term care pharmacy… congratulations, you’re on your way to better service! We’ve developed a five-step transition process that covers every detail of the changeover . Here’s how it works:

1. Planning: We start by meeting with you (at your facility, on your schedule) to understand your pain points and priorities. Tell us what issues you had with your previous pharmacy – we listen and tailor our plan to solve those problems . Together, we establish clear goals and timelines for the transition.
2. Data Transition: Our Client Service Specialist gathers all necessary information with minimal effort required from your staff. We organize your facility’s key data – resident profiles, current medication orders, physician contacts, billing info – and create a transition “roadmap” to carry over every detail accurately . This ensures no medications or refills slip through the cracks during the switch.
3. Team Training: Before go-live, we provide thorough training to your staff on Custom Care’s procedures and tools . We cover everything: our ordering process (phone, fax, eMAR portal), emergency protocols, our packaging formats, and any new equipment (like med carts or electronic MAR devices) we’ll be using. If needed, we even train on infusion services or special programs. By launch day, your team will feel comfortable and ready.
4. Go-Live Launch: On the official start date, our transition team will be on-site with you throughout the launch . We assist with last-minute details like setting up equipment, coordinating any “Pre-admission” medication reviews, and being right there to answer questions in real-time. Essentially, we embed ourselves at your facility during the critical go-live period to ensure every dose, every delivery, and every process runs smoothly. If any hiccups occur, we fix them on the spot .
5. Ongoing Support: Our commitment doesn’t end after week one. In the weeks following transition, we schedule follow-up meetings to review how things are going and make any needed adjustments . You’ll receive continued support from our management and a weekly visit from your account manager to address any concerns. We also conduct a financial review after the first month to ensure everything is on track costwise . Our goal is to make sure you are 100% satisfied with the switch. By handling the planning, data work, and training, we make switching to Custom Care “angst-free” for you and your staff . In fact, our clients often tell us they wish they had switched sooner once they see how painless the process is!

For New Resident Admissions: Transition services aren’t just for entire facilities – we also help seamlessly onboard new residents into your community’s medication program. Through our Pre-Admission Regimen Review (PRE) program, we coordinate with hospitals or previous care providers before a new resident arrives . Our pharmacists review the incoming resident’s medication orders ahead of time, check for any duplicative or inappropriate therapies, and make recommendations for adjustments . We ensure all necessary medications are verified, in stock, and ready to dispense the moment the resident moves in . This proactive approach means your staff isn’t scrambling on admission day – everything is prepared for a safe start of care.

Likewise, if a resident transitions out (for example, returning home or to a different care setting), our Delivery at Discharge service can supply them with needed medications and counseling as they leave . We work to prevent gaps in therapy during care transitions, which improves outcomes and reduces readmissions.

Bottom Line: Custom Care’s transition expertise lets you change pharmacy providers or admit residents without the worry. We handle the details behind the scenes so you can stay focused on caregiving. Our mantra is “no resident should ever miss a dose due to a transition.” We take that seriously. When you partner with us, you can expect a well-orchestrated, stress-free transition process that sets the stage for a long and successful partnership.