Assisted Refill Programs

• Automatic Refill Processing: For maintenance medications (the ~80% of prescriptions that are ongoing treatments), we initiate refills automatically in advance of depletion . If your facility follows a cycle-fill model (commonly a 28-day cycle for assisted living/personal care), we align refills to that cycle. If not, we’ll still ensure each medication is refilled in a timely manner (often we’ll process refills when a resident has about a 5-7 day supply left, adjusting for any dosage changes). This automation means no more “oh no, this med runs out tomorrow” scenarios – we’ve got it covered.
• Prescriber Coordination: When refills require a new prescription (no refills remaining or yearly renewal needed), Custom Care handles that for you. We reach out directly to the prescribing physician to obtain a new order before the medication runs out . Because we track expiration of prescriptions, we’re usually ahead of the game – physicians appreciate the heads-up and residents don’t miss doses waiting for renewals.
• Short-Cycle Adaptability: In group home settings or when a resident is new, sometimes they aren’t synced to the facility’s main cycle yet. We accommodate this by doing interim “short fills” to catch them up to cycle or by maintaining personal refill schedules. Our system is flexible – we will only dispense enough to bring a resident to the common refill date, preventing overstock and waste . This way, eventually all routine meds for a given resident or unit come due together on a predictable schedule.
• Delivery and Verification: Refilled medications are delivered as part of your regular delivery runs. We include refill reports or packing lists that clearly highlight which meds are refilled and any that required new orders. This provides your staff a transparent record. Additionally, we can deliver summary reports to facility administrators showing refill activity – e.g. number of scripts refilled, any outstanding prescriptions we’re still awaiting from doctors, etc. . These analytics help you stay informed of pharmacy activity without doing the legwork.

Benefits to Your Facility:

• Saves Staff Time: By taking on the refill management process, we give your nurses and medication aides back hours of time . They no longer need to manually track who’s running low on what or call the pharmacy for each refill. This frees them to focus on resident care rather than paperwork and phone tags.
• Prevents Medication Outages: Residents will always have enough medication on hand. Our assisted refill service prevents shortages by ensuring refills are done like clockwork . This is especially critical for high-need medications (like anticonvulsants or blood pressure meds) where a missed dose could have serious consequences. Consistent refills equal consistent therapy and better health outcomes.
• Reduces Errors & Stress: The more often a medication regimen is reviewed and reset, the more chances to catch any issues. Our frequent refill cycle means our pharmacists are regularly looking at each resident’s profile, which can reduce medication errors and discrepancies . It also takes tremendous stress off your team – no more frantic “emergency refill” calls or late-night pharmacy runs.
• Cost and Inventory Control: Assisted refill/cycle fill programs can actually save money. By synchronizing refills, we minimize partial fills and medication waste. It also helps avoid costly “rush” delivery fees because everything is planned. Plus, in a crisis (like severe weather or supply chain disruptions), having a cycle system in place ensures residents have what they need on-site ahead of time . This crisis-proofing of medication supply is a hidden benefit that pays off when unforeseen events occur.

Our Assisted Refill Program is ideal for assisted living, personal care, and IDD group home settings where medication needs are steady but staff resources are limited. We step in as your medication management partner – dealing with the minutiae of refills so you don’t have to . The result is happier staff, assured medication availability, and more time to care for residents. It’s one more way Custom Care delivers practical, real-world support to make your operations run smoothly.