Around-the-Clock Pharmacy Support When You Need It Most
In long-term care, emergencies happen – a new medication needed in the middle of the night, a sudden change in a resident’s condition, a discharge from the hospital at 8 PM needing meds, or simply a dose accidentally dropped and wasted during a med pass.
Custom Care Pharmacy Services has you covered in any such scenario with our robust Emergency Services. We pride ourselves on being available 24/7/365 to keep your residents safe, no matter the day or hour.
- 24/7 Pharmacist On-Call: There is always a licensed pharmacist from our team on call after hours. If an urgent medication need arises outside of our regular dispensing hours, just call our main number and you’ll be connected to the on-call pharmacist. We can provide clinical guidance over the phone (for example, consulting on an adverse drug reaction or helping find an interim solution from your emergency stock) and authorize an immediate fill if necessary. Unlike retail pharmacies that close at night, we are a true partner on standby at all times.
- Stat and After-Hours Delivery: For urgent medication requests, we offer stat delivery service to get the medication to your facility as quickly as possible. Our emergency delivery drivers are available evenings, nights, weekends, and holidays – whenever an urgent order comes through. We strategically position oncall drivers or couriers to ensure timely response; whether your facility is 20 minutes away or two hours away, we will coordinate delivery so that critical doses aren’t missed . Many routine pharmacies can’t or won’t deliver at 2 AM – Custom Care will. This can be lifesaving for events like an unexpected seizure requiring an anticonvulsant ASAP, or antibiotics needed to start overnight.
- Emergency Medication Kits (E-Kits): To further safeguard against delays, we provide emergency medication kits to our partner facilities (where allowed by regulations). An E-Kit is a small formulary of commonly needed urgent-use medications (such as certain antibiotics, rescue inhalers, nitroglycerin, antianxiety meds, pain management injections, etc.) kept onsite at your facility in a secure kit. It is supplied and owned by our pharmacy under a physician’s order and kept sealed. In an emergency when pharmacy delivery might take time, your nursing staff can pull a dose from the E-kit (under proper protocols) to administer immediately. We then replace the used dose on the next delivery and handle the prescription order processing after the fact. This ensures residents get timely treatment even if an order comes through at 3 AM when even our fastest driver might take an hour or two to reach you. It’s an added layer of protection we offer to avoid treatment delays in critical situations.
- Backup Pharmacy Network: Custom Care is locally focused, but we prepare for all contingencies. In rare cases (like severe weather, road closures, or a widespread disaster) where our drivers might be hindered, we have relationships with backup pharmacies and courier services. We can coordinate to have an emergency prescription filled at a closer location or deploy special transport (even air courier if needed) to reach a distant facility. Our responsibility is to assure consistent, quality medication delivery to each community we serve – and we take that seriously even under unusual circumstances.
- Continuous Monitoring: Our pharmacy systems flag STAT orders and any unfilled new orders so that none slip through overnight. We have on-call staff who periodically check for new faxes or e-prescriptions after hours, not just waiting for calls. This proactive stance means if a hospital sends over an admission order at 10 PM for a new resident, we catch it and can act, rather than it sitting unseen until morning. We also ensure that next-day morning deliveries include any new orders from late night so that your 7 AM med pass has everything needed.
- Consultation & Support: Our emergency service isn’t only about dispensing drugs – it’s also about expert advice. For example, if a resident has an acute reaction or a critical lab result affecting medication (like a high INR for a Coumadin patient), our pharmacist can be consulted at any time to advise on holding doses or dose adjustments, working in concert with the prescribing physician. We’re part of your clinical team, available off-hours for situations like these. And if a surveyor walks in at 6 AM on a surprise inspection and you need documentation or a pharmacist’s presence for questions, we’ll be there as needed.
- Peace of Mind: Perhaps the greatest benefit of Custom Care’s emergency responsiveness is the peace of mind it gives to you and your staff. Knowing that help is one call away at any hour allows your nurses and administrators to sleep a little easier at night. You won’t be left scrambling to find an open pharmacy or make families drive out to get meds after hours. We’ve eliminated that worry. Our partners often say that our 24/7 availability is one of their favorite aspects of our service – it demonstrates our commitment to being there for you “come what may.” In summary, emergencies are inevitable, but with Custom Care Pharmacy on your side, you’re prepared. We stand ready to deliver the medications, guidance, and support you need day or night. When the unexpected happens, you can count on us to respond swiftly, so that your residents continue to receive the care they need without interruption.
Ready for a pharmacy partner who truly understands long-term care?
Contact us today to experience the Custom Care difference.
Let us show you how our personalized approach can save your staff time, control costs, and enhance care for your residents.
